Restore a purchase
Open the app’s purchase or settings area and use its restore option. Make sure the iPhone uses the Apple Account that made the purchase.
Support
Let’s make the next step clear.
Get help with access, purchases, subscription management, or data questions. Please do not send health details, test answers, or results.
Direct contact
support@zerosix.studio
Include your iPhone model, iOS version, NeuroAge version, and a short description of the issue. Do not include your screening answers or medical information.
Common help
Cancel a subscription
Open iPhone Settings, tap your name, then Subscriptions. Select NeuroAge and tap Cancel Subscription.
Apple’s cancellation guideDelete app data
The published policy describes Settings → Delete all my data for local history, profile, and plan. Deleting the app also removes locally stored screening output.
Discuss a concerning result
Support cannot interpret symptoms or provide medical advice. If memory or thinking changes concern you, speak with a healthcare professional.
Before you write.
What should I include?
Your device model, iOS version, app version, purchase type if relevant, and the steps that led to the issue.
What should I leave out?
Do not send medical history, questionnaire answers, cognitive-task results, brain-age scores, risk bands, or other sensitive health information.
Who handles payment?
Apple handles payment details and account billing. ZeroSix Studio can help identify the correct route but cannot directly access your Apple payment credentials.
A calm next step
Ready to return to NeuroAge?
Open the App Store listing or email support if something is getting in the way.
Scan with your iPhone